Pants dispute

Pants Dispute

A customer of Lloyds TSB Group PLC said one of its U.K. employees changed his password<http://news.bbc.co.uk/2/hi/uk_news/england/hereford/worcs/7585098.stm> without permission.

Steve Jetley of Shrewsbury, England, told the BBC last week that he discovered his password had been reset when he could not use it to authenticate himself when calling a call center.

Mr. Jetley said he had previously changed his password to "Lloyds is pants" after getting upset with the company over a dispute about its travel insurance. ("Pants" is a derogatory term in the United Kingdom.) When he could not use that password, he called Lloyds and was surprised to find that it had been changed to "no it's not."

He said he tried to change the password again through the call center but was frustrated when the service representative would not allow him to use any phrase that seemed insulting to Lloyds.

"I asked if it was 'pants' they didn't like, and would 'Lloyds is rubbish' do?" Mr. Jetley told the BBC. "But they didn't think so. So I tried 'Barclays is better,' and that didn't go down too well, either." When he was told his password had to be one word, "I tried 'censorship,' but they didn't like that."

Lloyds told the BBC: "Customers can have any password they choose, and it is not our policy to allow staff to change the password without the customer's permission. The member of staff involved no longer works for Lloyds TSB."

Mr. Jetley said he has still not chosen a new password.



http://news.bbc.co.uk/2/hi/uk_news/england/hereford/worcs/7585098.stm

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